Ministry of Transport and Communications of the Republic of Belarus

Currently, the following regulations are in effect: the presence of passenger terminals on bus routes—one or two per district. Transport service coverage—100% (including rail and water transport during the navigation season) of the administrative centers of rural councils, with a minimum of 16 trips per week; from 2026, at least 20 trips per week. For agricultural towns with a population of over 1,000, at least 28 trips per week are required.

The coverage area for settlements with a population of 20 people or more provided with transport services is defined as up to 3 km.

Standard of public service for cities and urban settlements with:

• 10,000-30,000 people – one bus per 8,000 people;
• 30,000-50,000 people – one bus per 4,000 people;
• 50,000-250,000 people – one bus (trolleybus, tram) per 2,000 people;
• 250,000-1 million people – one bus (trolleybus, tram) per 1,500 people;
• for Minsk – one bus (trolleybus, tram, subway car) per 2,000 passengers.

Andrey Gladkiy, Head of the Ministry of Transport's Department of Road and Urban Passenger Transport, spoke about standards for small towns:

"The social standard is also envisaged for settlements with populations of 20 or more. Often, it's simply not feasible to run a bus there due to road conditions. To address this, an assessment called a transport service coverage area is introduced, so that service can be established to a specific stop or a stop can be built and buses can be run from there."  

According to a Ministry of Transport representative, each region has a road transport operator whose task it is to respond to citizen requests. For example, when there is a need for additional services or schedule or route changes. Analysis shows that approximately 25% of such requests are resolved positively, meaning there are objective grounds for the changes.

Additionally, the issue of providing transportation to communities with low passenger traffic is currently being explored: "As early as 2025, we plan to implement a pilot project in one of the country's regions that will enable passengers to arrange transportation or order a vehicle at a time convenient for them. For example, by phone or using a mobile app."

State social standards for public service in the republic are mandatory for use by organizations of all types of ownership. To determine whether a social standard has been met at the territorial level, it is necessary to compare the actual level achieved, as defined by the regulations, with the established social standard or with a higher level approved by decisions of the superior local executive and administrative body for each administrative-territorial unit, taking into account its specific characteristics and infrastructure development.